Unit 20 - Pratical

Senario - You have been working as an IT support technician at Cyber Solutions for just over a year. Your supervisor has asked you to develop the management and support infrastructure for a new branch office that the company is opening. This office will have around 10 IT users who will have networked PCs and a computer where shared files will be held. There will also be 1 networked printer. All users will have access to the internet. (Because you are setting up a mock system, you will have less computers on your setup).   

 

Tasks 

One computer should provied 3 shared folders for other users on the system. These folders are:

A general folder, a polices and procedures folder and a managment folder.

Users are deviced into, junior staff, managers and directors. Everyone should have full access to the general folder.

 

 

Junior staff should have read only access to the polices and procedures folder and to the managment folder. 

Managers should have read only access to the policys and procedures folder and to the managment folder. Directors should have full access to all folders.

 

All users as a standerd should have the company logo as the background to the desktop.

On the desktop their should be a company logo of your choice. And there should be shortcut icons to a range of software including word processing, spredsheet software, calculator and file explorer.

Test Plan

 

Test plan

 

 

Test Case	Expected result	Actual result
Are all users visible and able to be logged into on the system	Yes - all users are accessible	Yes – All users are accessible
Do all users have access to their respected folders such as Managers being able to access Policies and procedures and Management folders in a read-only view.	Yes – all folders are accessible	Yes – all folders are accessible
There should be 3 folders made and accessible general, policies and procedures and a management folder	Yes – Users can see their folders	Yes – Users can see their folders
Junior staff have read-only access to the polices and procedures folder and no access to management folder	Yes – Junior staff can have read-only access to the polices and procedures folder	Yes – Junior staff can have read-only access to the policies and procedures folder
Every user should have full access to the general folder	Yes – all users have access to the general folder	Yes – all users have access to the general folder
The company logo is the desktop background for all  accounts	Yes – Company logo Cyber Solutions is background image	Yes – Company logo Cyber Solutions is background image
There are shortcuts to Word processing, Spreadsheet, Calculator, and file explorer on the desktop	Yes – all shortcuts show on desktop	Yes – all shortcuts show on desktop

 

Resolve user issues

Can't connect to internet - Make sure that eathernet cable is securly plugged into device or device is correctly connected to the network over wifi. If both of these are correctly done try and dissconect the eathernet/WIFI from the device and try again. This should resolve the issue. If issue is still percistant please conact support via a ticket.

Page will not print - Make sure that the printer is turned on and connected to the network. Check that your device is connected to the network and is picking up the printer. Double check all of the printer settings in your software to see if anything looks odd. If still not fixed contact support.

Shortcut to my files not working - Delete the inital shortcut and search for the program into the searchbar at the bottom of the screen. Then rightcick on the software and click "create desktop shortcut"

My screen is displayed upside down - To restore the screen you need to right click on the desktop and then select display settings (Bare in mind that all mouse and keyboard controls will apear backwords) then select the upside down display. Go down to the screen oriantation section and choose landscape. If you are having problems please contact support.

Desktop Background has changed - To restore the desktop background navigate to the general folder and find the image called "Background.png" and then right click and "set as backgorund"

Screen icons are too small -  to incresse the size of the screen icons right click on the desktop and select display settings. Then go to scaling and then increse or decrese as much as you feel like.